Addiction Services

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I'm currently here and its a safr place aiding and assisting fenale addicts on their journey of recovery. Anyone who is kicked out is not doing the right things. Yes there are rules as there are in every aspect of life. This place teaches u how to love yourself and how to treat others. It allows you to feel safe while doing inside work on yourself then slowly reintegrating back into society in whatever capacity that is for the individual. Some go back to school while others volunteer or work. The Shepard house is an amazing facility and I would recommend it to Any addict seeking help.

I have been receiving clinical services from this clinic since I can remember. My son and I attend this clinic yearly and to ensure I am receiving the attention I need, I book appointments on days/times that are less busier. I believe high quality of customer service is very important in any type of setting and if I do not feel comfortable with the way that I am being treated, I address it in the most respectful manner possible. Luckily I have not had to do this with the staff at this facility. I am satisfied with every visit.

This is not to say that my physician is a 3 star! He's the best, and I've followed him from another clinic. Been seeing him for nearly 20 years. The clinic itself leaves much to be desired in many areas, including: support staff competence, that's professionalism in manners, dress, attention to detail, telephone skills, knowledge of areas where they work. Especially in Behavioral Health. They need to be culturally competent too! In terms of not assuming your ethnicity, or what languages you speak based on the color of your skin and/or your name origin. The environment at the clinic is awful. Uncomfortable, TV's blaring in all waiting rooms, uncomfortable seating, children running around without control. It would be a lot nicer if the waiting area on the Adult Medicine floor was divided by low planters, cordoned off areas, quieter areas where adults can relax while waiting (sometimes hours) to see their providers. The main lobby on the ground level is even worse. No waiting areas, suggest that there be as above. Two double doors at the entrance open and close constantly just because someone gets within 3 ft. of them. In the winter it is freezing, and traffic exhaust fills the area. What's needed is an additional door that has those buttons to press to open it, keeping the outside climate outside where it belongs, or replace them with such. I'll quit the harangue now. If you can afford better, go for it!

Great care if u are Hispanic or black or asian. If u are a Caucasian keep looking your treated below 2nd class. This in no way should impact on the care and qhality that the Dr's, nurses and direct caregivers. They do go above and beyond there duties on a daily basis. Much thanks to everyone. Eternally gratefull. E.Dalbo, a new patient of doctor Modest (recently w/Dr. Alsan who moved to Ca.)